Suppose you’re experiencing issues like a black screen, app crashes, or endless loading screens on your Samsung TV; you can try various fixes like updating apps, clearing cache, rebooting, or updating your Samsung TV to the latest firmware. If you tried all these basic troubleshooting and still face the issues, the last option is to completely factory reset your Samsung TV.
Based on the model year of the Samsung Smart TV, the process to factory reset your TV will differ. You can also reset your Samsung TV without a remote using the physical button on the TV or using the SmartThings App on your smartphone.
How to Reset Samsung Smart TV With a Remote
The resetting procedure will vary according to each model of Samsung TV. So, check the model number and manufacture year on your Samsung TV and proceed with the reset accordingly.
2023 & 2022 Models
New Samsung TV models, like Frame TV and Odyssey TV, follow a new UI. Follow the below steps to reset the TV.
[1] Turn on your Samsung TV and use the remote control to press the Home button.
[2] Once the home screen is displayed, navigate to the left pane and click on the Menu option.
[3] Within the Menu, select Settings and then go to All Settings.
[4] Look for the General & Privacy option and choose it.
[5] Click on Reset
[5] A popup window will appear, requesting you to enter the PIN.
[6] Enter this PIN; the default PIN is 0000.
[7] Finally, click Reset from the popup to initiate the restart.
This will reset all the user-customized settings like Sound, Picture, and Video Settings on your Samsung Smart TV.
2017-2021 Models
For Samsung K, M, B, R, & T Series Smart TV series, use the below steps to reset it.
[1] Turn on your Samsung TV and press the Home button on your remote control.
[2] Once the Smart Hub is open, navigate to the Settings option and select it.
[3] Within the Settings menu, choose General.
[4] Under the General settings, locate and click on Reset.
[5] A confirmation prompt will appear. Enter the PIN code for your TV and select Yes to proceed with the reset.
2014-2016 Models
[1] Turn on the TV and press the Home/Menu button on the remote control.
[2] Scroll down and choose Support from the available options.
[3] Within the Support section, select Self Diagnosis.
[4] Scroll down and select Reset.
[5] Now, you will be prompted to enter a PIN to proceed.
[6] Confirm the reset by selecting Yes on the Reset popup. This will initiate the reset process for your TV.
2013 and Below Models
[1] Turn on your Samsung TV.
[2] While the TV is on, press and hold the Exit button on your remote control for approximately 10 to 15 seconds.
[3] As you continue to hold the Exit button, you will notice the standby light blinking without any interruptions.
[4] Eventually, a Factory Reset popup will appear on the screen.
[5] Use your remote control to navigate to the OK button on the popup.
You can use the above steps to reset your Samsung Smart TV from Series E F, H, & J.
How to Reset Samsung Smart TV Without Remote
If your Samsung TV remote is not functioning correctly, you have the option to reset your Samsung TV without using the remote by either using the SmartThings app on your smartphone or utilizing the physical reset button on your Samsung TV.
Using Physical Buttons
[1] Find the Reset/Power button on your Samsung TV. It is typically located either at the bottom or on the backside of the TV.
[2] Once you have located the Reset/Power button, press and hold it for a few seconds until your Samsung TV turns off.
[3] Release the button after your TV has turned off. This will soft reset your Samsung Smart TV.
Using the Power button, you can also reboot the Samsung TV.
Using SmartThings App
The SmartThings app is a mobile application that is specifically designed to enable control, monitoring, and automation of various Samsung appliances within your household using a smartphone. By pairing this app with your Samsung smart TV, you gain the ability to perform all the functions typically carried out by a physical remote control.
[1] Fetch your smartphone and install the SmartThings app from App Store or the Play Store.
[2] Once the app is installed, launch it and connect it to your Samsung Smart TV.
[3] Once your TV is paired with the app, you can utilize the navigation keys within the app to access the Settings menu and initiate a factory reset, all without needing the physical remote control.
Using a USB keyboard
1. Connect a USB keyboard directly to the back of your Samsung TV.
2. Ensure that the TV is turned on.
3. Use the keyboard to navigate through the TV menu.
4. Locate and select the Settings option.
5. Choose General from the Settings menu.
6. Select Reset.
7. Confirm the reset action if prompted.
How to Reset Samsung Smart Hub
If you want to reset the Samsung Smart TV apps and games, you can reset the Smart Hub.
[1] Press the Home button on your remote control.
[2] Go to Settings.
[3] Navigate to All Settings.
[4] Choose Support and then select Device Care.
[5] Select Reset Smart Hub.
[6] Enter the PIN associated with your TV to rese the Smart Hub.
However, steps for resetting Smart Hub will vary according to the year of manufacture. So, follow the prompts accordingly to reset the Smart Hub.
- 2022 Models: Settings → Menu → All Settings → Support → Device Care → Self Diagnosis → Reset Smart Hub.
- 2020 & 2021 Models: Home → Settings → Support → Device Care → Self Diagnosis → Reset Smart Hub
- 2016 – 2019 Models: Home → Settings → Support → Self Diagnosis → Reset Smart Hub
- 2015 Models: Menu → Smart Hub → Reset Smart Hub
- 2014 Models: Menu → Smart Features → Smart Hub Reset
- 2013 Models: Menu → Smart Hub → Smart Hub Reset
- 2012 Models: Smart Hub button → Tools → Settings → Reset
How to Reset Samsung Smart TV With Black Screen
Meanwhile, if your Samsung Smart TV displays nothing but a black screen, you need to hard reset the TV.
[1] Disconnect the power cord from the wall outlet while your Samsung TV is displaying a black screen.
[2] Press and hold both the Power button and Volume Down button simultaneously for at least 10 seconds.
[3] While continuing to hold the buttons, plug the TV back into the wall outlet and restart your Samsung TV.
[4] Once the TV is powered on, you will see on-screen instructions to guide you through the reset process.
How to Reset Samsung Smart TV Using Service Menu
Additionally, you can also access the Service menu on your Samsung TV to initiate the restart process.
[1] While your TV is on, press the Power button on your remote to put the TV in Standby Mode.
[2] Then, press the following buttons in sequence: Mute, 1, 8, 2, and then the Power button.
[3] If the Service menu doesn’t appear, you can try alternative button combinations listed below
- Info, Menu, Mute, Power
- Info, Settings, Mute, Power
- Display, Settings, Mute, Power
- Display, P.STD, Mute, Power
- Info, P.STD, Mute, Power
- P.STD, Help, Sleep, Power
- P.STD, Menu, Sleep, Power
- Sleep, P.STD, Mute, Power
[4] Once you successfully enter the Service menu, you will see various options displayed on the screen.
[5] Navigate to the Options menu and select Factory Reset from the available choices.
[6] Confirm your selection to proceed with the factory reset.
How to Factory Reset PIN on Samsung TV
[1] Turn on your Samsung Smart TV.
[2] Using the remote, press the Mute button.
[3] Press the (+) button and then press the Return or Enter button.
[4] Next, press the (-) button and again press the Return or Enter button.
[5] Finally, press the (+) button, and once more press the Return or Enter button.
[6] The PIN or the password on your Samsung Smart TV will be reset to the default code, which is usually 0000.
Now, you can now use the PIN 0000 to reset your TV.
FAQ
If you issue with WiFi network on Samsung TV, just reset it by selecting Settings → All Settings → Connection → Network → Reset Network → Reset.
To reset your Samsung remote, remove the batteries from the battery compartment and press the Power button for 10 seconds. After that, reinsert the batteries and use the remote reliably.
If the Reset button is greyed out or not available, you need to hard reset the TV.
PSID (Personalized Service Identifier) is used to collect ad data from your Samsung TV. If you reset the TV, the PSID will also be reset.
Yes, you can use any of the universal remotes to reset the Samsung TV.